Case Study
Does Your Lab Report and Distribution Plan Set You Apart or Hold You Back?
February 28, 2025
What do lab leaders want and how can we as LIS laboratory information system vendors help deliver what they need to give them an edge over their competition?
That's a question we ask ourselves daily as we strive to serve our pathology lab software customers and support optimized patient care.
Learn More: The Best Laboratory Information System Companies and the Advantages They Offer to Their Laboratory Clients
Measuring LIS System Client Satisfaction
We value lab information system feedback and periodically check-in with LigoLab customers to gauge specific areas of pathology lab management (laboratory workflow management) to get a sense of where to make improvements and what would be most helpful.
With that concept in mind, we recently surveyed laboratory decision makers and asked them to rate their lab’s report and distribution plans. That survey later resulted in the construction of a White Paper we can now share.
White Paper: What Do Lab Leaders Want From Their Laboratory Information Systems?
Editor’s Note: If you’re a lab operator interested in participating in a future LigoLab survey, please contact us by writing to Info@LigoLab.com. We look forward to hearing from you and getting your perspective, too.
Here’s How LigoLab Supports Client Preferences for Lab Reports and Distribution
LigoLab’s platform is designed with a high degree of flexibility that enables medical laboratories to customize lab report templates and distribution methods to meet their specific needs and client preferences. Here's how it supports these functionalities:
1. Customizable Lab Report Templates
Report Template Builder – Users can create and modify - without external assistance - lab report templates using an intuitive, no-code interface with the LIS system’s reporting module.
Multi-Format Support – Reports can be generated in PDF, HL7, XML, and other standard formats to accommodate different stakeholders.
Branding and Personalization – Laboratories can customize templates with logos, color schemes, headers, footers, and dynamic fields to align with their brand identity.
Conditional Formatting – Reports can be configured to display specific data based on test types, physician preferences, or regulatory requirements.
Learn More: Six Factors That Should Be Considered Before Upgrading Your Lab's Pathology Reporting Software
2. Flexible Report Distribution Options
Automated Report Delivery – Results can be sent automatically via multiple channels, ensuring timely distribution.
Multi-Channel Distribution – Options include:
- Direct Physician Portals – Secure web portals for real-time access to patient results.
- HL7 Integration – Seamless transmission to EMRs/EHRs and other laboratory software systems.
- Secure Email & Fax – Configurable to send reports via encrypted emails or faxes.
- Secure Text Messaging – Alerts with embedded secure links for quick result retrieval.
- Remote Print Server – Automated printing for paper-based delivery when needed.
3. User-Defined Preferences & Access Control
- Role-Based Permissions – Users can define who gets access to specific report formats and distribution channels.
- Client-Specific Preferences – Each physician, hospital, or clinic can have customized report settings, ensuring they receive reports in their preferred format and method.
- On-Demand Report Access – Clients can instantly retrieve historical or updated reports via the LIS system’s provider portal.
Learn More: LigoLab’s Provider Portal Facilitates Faster Order Processing and Improved Turnaround Times
4. Compliance & Audit Readiness
- Regulatory Compliance – Supports CLIA, CAP, HIPAA, and other regulatory requirements by enforcing security and privacy protocols.
- Report Tracking & Audit Logs – Every report action (viewed, sent, printed) is logged for compliance and troubleshooting.
By offering these customizable and automated LIS system software solutions, LigoLab empowers laboratories to optimize lab report delivery, enhancing efficiency and ensuring seamless communication with healthcare providers.
Learn More: Best LIS Software - Maximize Growth With Cutting Edge Pathology Lab Management Software
LigoLab and the True Meaning of Innovation
For some laboratory information system software providers, “innovation” has become a buzzword - a marketing phrase lacking real substance. However, genuine innovation is precisely what medical labs, particularly clinical and pathology groups, require today to navigate significant challenges. These challenges include record-breaking test volumes, reimbursement cuts, complex payer requirements, rising competition, increased supply costs, and a critical shortage of skilled personnel.
LIS System Innovation: A Customer-Centric Approach
LigoLab’s Founding Vision
In 2006, LigoLab’s co-founders recognized critical gaps in medical laboratory information system solutions and set out to build a LIS company centered on innovation and deep customer partnerships. Their approach was shaped by hands-on experience, having spent seven years at one of California’s largest privately owned labs before its acquisition by a national chain. From those experiences, they gained invaluable insights into scaling laboratory operations and unlocking their full potential.
Unlike most LIS software vendors funded by private equity firms, LigoLab chose an unconventional path - customer funding. By securing financial backing directly from laboratory clients through pre-orders, subscriptions, and memberships, LigoLab ensured it could develop pathology LIS systems that directly addressed real-world lab needs rather than investor-driven priorities. This decision enabled the budding business to remain agile, customer-focused, and committed to continuous innovation.
Sustained Investment in LIS System Innovation
“At LigoLab, we invest over 50 percent of our revenue into research and development, allowing us to roll out three to four new features daily,” says Suren Avunjian, LigoLab’s CEO. “We do this because laboratories operate in a constantly evolving environment, and we want our customers to have the tools to stay ahead.”
This commitment to lab information system innovation enables LigoLab clients to:
- Enhance client retention and acquisition strategies.
- Scale efficiently with LIS system automation and tracking capabilities.
- Gain a competitive edge over labs still reliant on outdated legacy LIS systems.
Learn More: Comparing LigoLab Informatics Platform with Legacy Laboratory Information System Software
Continuous Free LIS Software Updates
LigoLab’s commitment to customer success extends beyond pathology software innovation to a unique upgrade policy. Unlike many LIS software vendors that charge for updates, LigoLab offers free upgrades with unlimited seats and modules.
“Since day one, we’ve prioritized transparent, value-driven customer relationships. There are no hidden fees,” states Avunjian.
LigoLab’s upgrade process ensures minimal disruption. Clients can reference the latest LIS software updates through an embedded release notes feature within the application, detailing new laboratory information system functions in chronological order. Additionally, while LigoLab offers quarterly LIS software updates, customers can opt in or defer, with mandatory upgrades only required after two years to ensure compatibility and security.
Three LIS Software Environments for Seamless Implementation
To support a constantly evolving informatics platform, LigoLab provides customers with three dedicated LIS software environments:
- Testing – Newly developed features are first deployed here for validation.
- Training – Customers use this environment to test and validate updates before deploying them in production.
- Production – Fully tested updates are seamlessly integrated into live workflows.
This structured approach ensures that LIS system innovations are implemented smoothly without disrupting ongoing lab operations.
Setting the Standard for LIS System Excellence
Since its inception, LigoLab has redefined LIS system development by prioritizing customer needs and ongoing innovation. LigoLab’s all-in-one medical LIS & laboratory billing informatics platform streamlines workflows and transforms labs into highly efficient, profitable operations.
“Innovation isn’t just about adopting new tools; it’s about reimagining laboratory operations to enhance efficiency, ensure compliance, lower costs, and improve patient outcomes,” Avunjian concludes. “At LigoLab, we don’t just talk about innovation - we deliver it.”
By staying true to its mission of providing real-world solutions, LigoLab remains a trusted partner in the healthcare industry, delivering innovation that makes a tangible impact rather than just a marketing promise.
