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Is Your Laboratory Information System and LIS Lab Vendor Holding Your Laboratory Hostage?
March 6, 2025
In today’s customer experience-obsessed world, it’s hard to believe there are still companies that don’t put the needs of their customers above all else. Unfortunately, this is a reality that still exists today.
This is especially true for pathology practices and clinical labs in the market for a laboratory information system (LIS) searching for LIS software vendors that can help them scale their businesses and increase their profit margins.
“Regularly, we hear from labs that want a new lab information system but fear they can’t make the switch because of the associated costs,” said LigoLab CEO Suren Avunjian. “They are being held hostage by their current LIS company because they either haven’t seen a return on their initial investment, or competing laboratory information system vendors are too expensive. This leaves medical labs feeling stuck while forcing them to make the best out of a bad situation.”
However, there is good news. There is a cost-effective alternative for labs with laboratory information systems lacking functionality, reliability, scalability, and responsive lab vendors. An alternative that helps them scale and thrive.
Learn More: Navigating the Future of Pathology: The LigoLab Advantage
Advanced LIS System Software and Comprehensive Pathology Lab Management
LigoLab, long known for its advanced LIS system software and comprehensive pathology lab management solutions, takes the customer experience to the next level by offering a future-ready LIS laboratory information system software platform designed to remove barriers to growth and drive market differentiation for its partner laboratories, plus medical LIS pricing tiers designed to deliver maximum value to the lab, no matter its size or its testing complexity.
Learn More: LigoLab’s Pricing for its LIS Software Platform Delivers a Tailored Fit and Maximum Value
LigoLab’s Aligned Laboratory Information System Pricing
Unlike traditional LIS software vendors, LigoLab eliminates the need for a substantial upfront investment to license its medical laboratory information system. Instead, the cost of licensing the LIS system is based on monthly laboratory testing volume.
As test volume grows, the cost per test decreases, allowing labs to benefit from volume-based discounts while scaling their operations. Simultaneously, improved operational and financial workflows - including streamlined laboratory billing (lab revenue cycle management) - drive efficiency and profitability without increasing labor costs.
This LIS model empowers laboratories to expand their services, take on additional business, and achieve long-term financial success.
“LigoLab operates under an aligned revenue LIS model,” added Avunjian. “This means we align our pricing with laboratory goals and are incentivized to help our customers become more successful. We don't charge per seat or module, and we never nickel and dime our customers on laboratory information system functions and features.”
“We fully support our partners and give them an infinitely configurable laboratory information system software platform ready-made to address the issues they’re dealing with today,” continued Avunjian. “We allow them to quickly adapt by adding more users, revenue channels, interfaces, and services as the laboratory landscape changes.”
Learn More: How to Turn Your Mid-Sized Medical Laboratory into a Thriving Large-Scale Operation
Switching LIS Systems with Minimal Risk
LigoLab’s pricing tiers are ideal for lab operators looking to part ways with their legacy LIS systems with minimal risk to their operating budgets. With LigoLab, labs are no longer locked into costly licenses or fixed support and maintenance fees. Instead, labs can scale their businesses without hidden costs.
“Our business model is a partnership model, and we truly operate that way,” said Avunjian. “LigoLab isn’t just a pathology lab reporting software vendor, we are part of each customer’s lab information system team.”
LigoLab’s initial fees are minimal, covering only a modest charge for implementation and training - which the LIS company significantly subsidizes.
Depending on the project's scope and scale, there may be costs associated with migrating data from older laboratory information systems and integrating with electronic health records and other devices. However, these expenses are consultative and are not part of any ongoing licensing or service agreement.
Learn More: A Closer Look at LigoLab’s LIS Lab Software Support & Training
More Than LIS Software Vendors: An LIS Company Seeking Partnerships
LigoLab’s commitment to partnership is at the core of what LigoLab, the LIS company, represents. Avunjian and co-founder Edward Kharatian created the pathology software in 2006, soon after Healthline Clinical Laboratories - the business they helped grow to be the largest privately held lab in Southern California - was sold to LabCorp. That was the pivotal moment when Avunjian and Kharatian decided to go off and create the best laboratory information system software platform imaginable.
“When I was CIO at Healthline, I sat through tons of presentations and evaluated a lot of laboratory billing systems and LIS software,” said Kharatian, who serves as the LigoLab’s Medical Director. “That’s when I realized the need for integrated and unified pathology lab reporting software. No other solution on the market had this approach.”
Ligo is a Latin word that means “to unite or to connect,” - that’s exactly what Edward and Suren set out to do when they started LigoLab. This meant connecting with labs philosophically, technologically, and financially.
Industry Insights: Bridging the Gap in Modern Laboratories: Why a Comprehensive Digital Platform Outperforms a Basic Lab Information System
The Best LIS Systems Support All Lab Workflows - Including Laboratory Revenue Cycle Management
Merging and integrating multiple lab processes into something whole is just part of what LigoLab does. The other half is connecting with labs on a business level to help them become market differentiators marked by rapid growth.
In addition to restrictive pricing structures, fear of disruption is another way labs are held hostage by their existing laboratory information system companies. This level of fear exists throughout the industry and it’s common for labs to choose pain over potential disruption as they continue to operate outdated and clunky diagnostic lab software and a subpar lab interface system.
LigoLab addresses this fear issue by offering a laboratory information system software platform that comes prebuilt with all of the functions and features a lab will ever need - and for those rare circumstances where customized development is a must - LigoLab can deliver with turnaround times measured in minutes and hours, not days, weeks, and months.
“Nearly 300 laboratory facilities are already utilizing LigoLab,” added Avunjian. “This means 99 percent of the things customers will ask for have already been built into the all-in-one medical LIS and lab billing informatics platform. The lab information system is super intuitive - it helps guide all lab departments, processes, and functions in real-time.”
Learn More: What You Need to Know Before Contracting with a Laboratory Information System (LIS) Company
The architecture behind the LigoLab platform allows customers to scale their lab operations much more quickly than they could via other laboratory information systems.
Unlike legacy and homegrown LIS systems, the platform includes powerful modules for anatomic pathology (anatomic pathology LIS), clinical laboratory (medical LIS), molecular diagnostics (molecular LIS), lab revenue cycle management (lab RCM), and direct-to-consumer lab testing (TestDirectly and TestDirectly.com), plus supporting modules such as sample tracking and handling, laboratory outreach solutions, digital pathology solutions, business intelligence, and customer relationship management (lab CRM), and supporting engines such as workflow designer, interface engine, reporting engine, distribution engine, rule engine, automation engine, and voice dictation and control, all united under one integrated LIS software infrastructure.
Learn More: Streamline Laboratory Workflow Management With Customized Lab Reports & Unmatched Client Support
Moving away from an outdated pathology laboratory information system and LIS company is a big decision for most laboratories. However, LigoLab makes that decision much easier by offering a fully advanced laboratory informatics platform rather than a standard LIS system - one that eliminates disruption and aligns pricing with laboratory goals.
Learn More: The Best LIS Software Maximizes Growth With Cutting Edge Pathology Lab Management Solutions
Comprehensive and Flexible LIS System Software - That’s Our Business Model
As a comprehensive and enterprise-grade laboratory information system software, the LigoLab LIS & RCM Laboratory Informatics Platform™ includes all the modules and supporting engines mentioned above - and all are connected via a single integrated database and infrastructure that’s highly configurable and supports every department, role, and case.
For example, LigoLab's laboratory billing (lab RCM) module is deeply integrated with the lab LIS module, and this empowers laboratories to start the laboratory billing process at order creation with no data silos and no need for synchronization, providing a real “single source of truth” advantage that reduces denials and audit risk and increases net collections.
Going further, LigoLab's laboratory billing solutions support the RCM cycle with real-time verification, eligibility, and scrubbing components, automated ICD and CPT coding, and automated client billing. All lab billing processes are seamlessly integrated within LigoLab’s live queue-facilitated workflow, giving users full transparency and end-to-end operational efficiency.
Set Your Lab Up for Long-Term Success with LigoLab
At LigoLab, we understand selecting the best LIS laboratory information system software for your lab is a mission-critical decision with no room for error. That’s why we’ve assembled a talented team of product specialists to guide you and your organization through the LIS system software selection and implementation process.
Get started by contacting us today.
