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Is Your Laboratory Information System and LIS Lab Vendor Holding Your Laboratory Hostage?
November 4, 2025
In a world where customer experience drives success, it’s surprising that some companies still fail to prioritize their customers’ needs. Unfortunately, this remains all too common, especially for pathology practices and clinical laboratories seeking a laboratory information system (LIS software) and a vendor capable of supporting growth and improving profitability.
“Many labs tell us they want to move to a new laboratory information system but feel trapped by the costs,” said LigoLab CEO Suren Avunjian. “Their current LIS company has them locked in, either because they haven’t recouped their initial investment, or because other LIS systems are simply too expensive. As a result, labs end up stuck, trying to make the best of an unsustainable situation.”
The good news is that a better, more affordable option exists. Labs no longer have to settle for outdated laboratory information systems that lack functionality, reliability, scalability, or responsive LIS lab vendor support. A modern, cost-effective alternative can help them grow and thrive.
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Advanced LIS Systems and Comprehensive Pathology Lab Management
LigoLab, long known for its advanced LIS system platform and comprehensive pathology lab management solutions, takes the customer experience to the next level by offering a future-ready laboratory information system designed to remove growth barriers and drive market differentiation for its customers, plus platform pricing tiers designed to deliver maximum value to the lab, regardless of size or testing complexity.
Discover More: LigoLab’s Pricing for its LIS Software Platform Delivers a Tailored Fit and Maximum Value
LigoLab’s Aligned Laboratory Information System Pricing
Unlike traditional LIS vendors, LigoLab removes the need for large upfront licensing fees. Instead, the cost of the LigoLab Informatics Platform is tied to monthly testing volume. As volume increases, the cost per test decreases, giving labs access to volume-based discounts while they scale operations.
At the same time, optimized operational and financial management, supported by fully integrated laboratory billing and revenue cycle management (lab RCM) workflows, improves efficiency and profitability without increasing labor costs. This approach empowers laboratories to expand services, manage higher volumes, and sustain long-term growth.
At the same time, optimized operational and financial clinical laboratory management, including fully integrated laboratory billing/lab revenue cycle management (lab RCM) workflow, boosts efficiency and profitability without adding labor costs. This model enables laboratories to expand services, handle higher volumes, and achieve sustainable long-term growth.
“LigoLab operates on an aligned revenue model,” said Avunjian. “Our pricing scales with the laboratory’s success, so we’re incentivized to help customers grow. We never charge per seat or per module, and we don’t nickel-and-dime labs for additional functionality.”
“We’re fully invested in our partners,” Avunjian continued. “Our infinitely configurable LIS software platform is built to solve today’s challenges while giving labs the flexibility to quickly add users, interfaces, and services as their business evolves.”
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Switching LIS Systems with Minimal Risk
LigoLab’s flexible pricing tiers are designed for labs ready to move on from legacy medical LIS systems without putting their budgets at risk. With LigoLab, there are no costly licenses or fixed maintenance fees, just transparent, scalable LIS model pricing that enables laboratories to grow without hidden charges.
“Our business model is built on true partnership,” said Avunjian. “We become an extension of every customer’s lab team.”
Upfront costs are minimal, limited to a modest, partially subsidized fee for implementation and training. Depending on the project’s complexity, there may be one-time expenses for data migration or integrations with electronic health records and other laboratory software systems, but these are consultative services and never part of ongoing licensing or support fees.
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More Than LIS Software Vendors: An LIS Company Seeking Partnerships
LigoLab’s foundation is built on true partnership, a principle that defines everything the LIS company stands for. Avunjian and co-founder Edward Kharatian launched the company in 2006, shortly after Healthline Clinical Laboratories, the lab they helped grow into Southern California’s largest privately held testing facility, was acquired by LabCorp. That milestone inspired them to start fresh and build the most advanced and capable laboratory information system software platform possible.
“When I was CIO at Healthline, I sat through countless presentations and evaluated many laboratory information systems and lab billing systems,” said Kharatian, now LigoLab’s Medical Director. “That’s when it became clear that the industry lacked a truly unified and integrated pathology lab software platform. Nothing on the market took that approach.”
The name Ligo comes from the Latin word meaning “to unite” or “to connect,” which perfectly reflects the vision of the co-founders. From the beginning, their goal was to connect with laboratories on every level, philosophically, technologically, and financially.
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The Best LIS Systems Support All Laboratory Workflow Management - Including Laboratory Billing
Bringing together and integrating every aspect of laboratory operations is only part of what LigoLab delivers. The other part is partnering with laboratories at the business level, helping them grow quickly and stand out in a competitive market.
Beyond restrictive pricing, many labs remain tied to their legacy laboratory information system vendors out of fear - fear of disruption, data loss, or operational downtime. This hesitation often keeps them stuck with outdated, inefficient LIS systems that limit performance and profitability.
LigoLab helps eliminate that fear by providing a comprehensive, ready-to-use LIS software platform equipped with every core feature and function a lab needs. And when custom development is required, LigoLab delivers it fast, often within hours rather than days or weeks.
“Hundreds of laboratory facilities are already running on LigoLab,” said Avunjian. “That means 99 percent of what new customers request is already built into our all-in-one medical LIS and lab billing platform. The platform is incredibly intuitive, guiding every department and workflow in real time.”
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The architecture of the LigoLab platform enables laboratories to scale their operations far faster than they could with traditional or homegrown LIS systems.
The platform unites all key laboratory disciplines and workflows within a single integrated system, featuring dedicated modules for anatomic pathology, clinical laboratory operations, molecular diagnostics, lab revenue cycle management, and direct-to-consumer lab testing (through TestDirectly).
It also includes comprehensive supporting modules and engines, covering sample tracking, laboratory outreach, digital pathology, business intelligence, customer service management (CSM), workflow design, reporting, interfaces, automation, rules management, and even voice dictation, all working together seamlessly within one cohesive LIS platform infrastructure.
Discover More: Streamline Laboratory Workflow Management With Customized Lab Reports & Unmatched Client Support
Transitioning from an outdated LIS system and vendor is a major decision for any laboratory. LigoLab makes that choice easier by offering a modern, fully integrated laboratory informatics platform. It’s a powerful platform designed to minimize disruption, streamline implementation, and align pricing directly with each laboratory’s goals.
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Comprehensive and Flexible Laboratory Information System Software - That’s Our Business Model
As a comprehensive, enterprise-grade laboratory information system, the LigoLab Medical LIS & Lab RCM Informatics Platform brings together all core modules and supporting engines within a single, highly configurable database and infrastructure. It supports every department, role, and case across the lab.
LigoLab’s integrated laboratory revenue cycle management module is fully unified with the platform’s LIS module, enabling organizations to initiate the laboratory billing process at order creation, thereby eliminating data silos, synchronization issues, and duplicate entry. This “single source of truth” approach reduces denials, lowers audit risk, and boosts net collections.
Beyond that, LigoLab’s lab RCM module enhances the entire RCM cycle through real-time demographic reviews, insurance verification, eligibility checks, data scrubbing, automated ICD and CPT coding, and client billing. All lab billing activities run within the same live queue-driven workflow as the LIS system, ensuring complete transparency and end-to-end operational efficiency.
Set Your Lab Up for Long-Term Success
At LigoLab, we know that choosing the best laboratory information system for your organization is a mission-critical decision with no margin for error. That’s why our team of experienced product specialists is here to guide your organization through every step of the selection and implementation process.
Contact us today to get started.
