LigoLab Customer Review: Paulette Lewis Talks About Specimen Tracking and Replacing Manual Processes with Automation

At LigoLab, we believe in true customer partnerships and continuous improvement. We love hearing from our customers about what they like and dislike about our laboratory information system software (LIS abbreviation medical) solutions because that input directly correlates with the features and enhancements that get added to our LIS software development roadmap. 

Customer reviews play a pivotal role in the success of laboratory information system (LIS) companies by building trust and credibility within the industry. Positive feedback from existing users gives prospective clients confidence in the LIS system's reliability, effectiveness, and integration capabilities. 

Learn More: What You Need to Know Before Contracting with a Laboratory Information System (LIS) Company

Lab information system reviews often highlight unique features and benefits, helping laboratory information system vendors differentiate themselves from competitors. Furthermore, these insights serve as real-world use cases, demonstrating how the pathology reporting software enhances laboratory workflow management and improves operational efficiency. Decision-makers frequently rely on such reviews when comparing diagnostic lab software solutions, as they offer an unbiased perspective on LIS system performance and customer satisfaction.

Learn More: The Best Laboratory Information System Companies and the Advantages They Offer to Their Laboratory Clients

Beyond attracting new clients, pathology lab software reviews are invaluable for continuous improvement and showcasing customer support excellence. Constructive feedback helps medical LIS companies identify areas for refinement, enabling them to address user pain points and stay innovative in a competitive pathology lab management market. 

Additionally, the review of pathology LIS systems often emphasizes the quality of customer support, an essential factor for laboratories relying on robust post-sale service. By encouraging customer feedback, LIS software vendors demonstrate their commitment to valuing their users, reinforcing brand loyalty, and ensuring long-term client relationships.

Learn More: Best Pathology Lab Reporting Software - 2025 Buyers Guide and Checklist

Learn About Gastroenterology Associates and Histology Lab Coordinator Paulette Lewis

The relationship between Gastroenterology Associates, LLC and LigoLab dates back over a decade. Here’s a quick summary of the business followed by a transcript that contains a customer review from Histology Lab Coordinator Paulette Lewis. 

Gastroenterology Associates and the GI Alliance

Gastroenterology Associates has been delivering outstanding gastrointestinal care to the Baton Rouge, Louisiana community since 1977. 

Now a member of the GI Alliance, the nation's largest gastroenterology practice, Gastroenterology Associates continues to enhance the quality of care while expanding patient opportunities. This GA-GI Alliance partnership provides access to advanced services, groundbreaking clinical trials, and a wealth of resources, ensuring patients benefit from the latest advancements in GI care.

The culture of GI Alliance aligns seamlessly with Gastroenterology Associates, as both are guided by like-minded physicians who prioritize a “patient first” philosophy. 

Laboratory Information System Software Review with Paulette Lewis

The following is a transcript of Paulette Lewis’ customer review of the LigoLab platform. 

“My name is Paulette Lewis and I'm from New Orleans, Louisiana. My operation is in Baton Rouge, Louisiana. I work for Gastroenterology Associates, LLC. We are an in-house pathology laboratory service inside of an endoscopy clinic where we have about 17 doctors, four techs, two pathologists, and a histology coordinator, which is me.”

“We first teamed with LigoLab in 2012 through an affiliation with another lab. We went full in-house pathology in 2015, where now we utilize all aspects and modules of the LigoLab platform, from ordering to anatomic pathology operations, reporting, and administration.”

“I recommend LigoLab to other facilities, hospitals, and clinics because they have a great support system.”

“The best part about LigoLab is that it tracks the specimens for you, so if you feel like something wasn't grossed it's easy to go into your grossing queue to see what happened to the specimen.”

“You can also track your slides, accounts, validations, and quality control (QC). LigoLab has a lot to offer and it takes away a lot of the manual processes and replaces them with automation.”

Learn More: Automation in Pathology Labs Using Advanced LIS System Software

“I think LigoLab is very well worth the investment. It's valuable to the lab, to the pathologists, and very valuable to the clinicians and the oncologist, because they want results right away. Everybody wants results right away and LigoLab provides that. Once the pathologist has released a report, we get it. That's very valuable for us, patients, and clinicians.”

“Another problem for us was statistical and data challenges. I couldn’t say that everything was totally accurate because we had to tally up numbers. We had to do manual counts. We had no system to refer back to data for. LigoLab provides that for us now, so it's no longer a challenge.”

“While implementing the LIS software solution, I think one of the biggest challenges was that we had so many people to train on the implementation, and for everybody to see the implementation as well, so training was a big part of that. We overcame that by going back to fundamentals, the basic aspects of LigoLab and the goal of why we even have LigoLab.”

“Having IT support and access to LigoLab application specialists soon after we contracted them helped to guide us along the way.”

The Evolution of Laboratory Information Systems Powered by Advanced Pathology Software

Laboratory information systems have undergone remarkable advancements since their inception in the 1970s. Initially designed to streamline laboratory workflow management processes, the early LIS system software marked a pivotal shift from manual to automated processes in pathology. 

Over time, significant milestones have shaped LIS system evolution, including the transition from paper-based to electronic systems, the incorporation of barcoding and sample tracking, and seamless integration with other laboratory and healthcare diagnostic lab software systems such as electronic health records (EHR), laboratory instruments, and lab billing software.

Technological advancements in laboratory information systems have further transformed pathology lab operations, introducing powerful innovations like advanced report customizations, digital pathology integration, data analytics, and artificial intelligence for more precise and efficient diagnostics. 

These developments have revolutionized pathology lab management by improving operational efficiency, enhancing diagnostic accuracy, and driving better patient outcomes. As a result, labs are now equipped to process larger sample volumes, shorten turnaround times, and deliver higher-quality care, ultimately supporting the growing demands of modern healthcare.

Questions About the LigoLab LIS & RCM Laboratory Informatics Platform? Contact Us - We Have the Answers!

At LigoLab, we understand that every medical laboratory has specific needs, workflows, and growth objectives. Because of this, a one-size-fits-all LIS laboratory information system isn’t enough to maximize value and efficiency.

Connect with a product specialist today to explore how LigoLab’s all-in-one medical LIS and lab billing platform and flexible pricing options can help your lab modernize operations and accelerate growth. Let us partner with you to drive success faster and smarter.

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