News
LigoLab’s TestDirectly Direct-to-Consumer Lab Testing Portal Helps Labs Prevent Lost Revenue
September 5, 2024
Los Angeles, CA - Since the early days of the COVID-19 pandemic to this day, medical laboratories across the country have been using LigoLab’s TestDirectly (TestDirectly.com) application to streamline clinical lab workflow, eliminate bottlenecks, boost capacity, and improve turnaround times for important diagnostic testing.
Now, these same laboratories can also use the innovative direct-to-consumer lab testing portal to help them prevent lost revenue and combat external threats like constantly changing payer requirements, increased government regulations, widespread staffing shortages, and rising costs for staffing and supplies.
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“TestDirectly is a pathology management software that creates end-to-end efficiencies and helps laboratories collect, process, and report test results without delay,” said Suren Avunjian, LigoLab Information Systems’ CEO.
“With the TestDirectly direct-to-consumer lab testing portal, patients can not only self-register for their tests and schedule their collection appointments from any mobile device, but they can also upload insurance cards and photo IDs as they complete their orders. Giving our lab partners the ability to collect this kind of patient data upfront is a major advantage directly tied to successful laboratory revenue cycle management (lab RCM).”
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Preventing Common Laboratory Billing Mistakes
According to Farzad Abdi, LigoLab’s Lab RCM/Lab Billing Manager, typing mistakes are a common problem for both patients and laboratory accessioners when dealing with insurance information, and the uploading of insurance cards and photo IDs into the TestDirectly application is a simple and effective laboratory billing system solution to this problem.
Learn More: Is Your Lab RCM Software Vendor Putting Your Needs First?
“If there is an issue with eligibility or the subscriber ID, the lab billing department will first check the attached documents,” said Abdi. “If the insurance card and patient ID are attached, it’s easy to identify and correct any sort of typo.”
Abdi noted that when eligibility doesn’t come back active, it’s most often because the patient or insurance information was entered incorrectly. He also said that it’s in the best interest of the patients using the TestDirectly portal to upload insurance and IDs to avoid surprise bills.
“If the laboratory can’t verify the insurance, it typically calls the doctor and the patient. If the doctor and patient aren’t available, the patient will end up with the bill,” said Abdi. “Including an insurance card and photo ID with a test order makes it a headache-free experience for the patient and the laboratory.”
Learn More: Highlighting the Versatility of the TestDirectly Direct-to-Consumer Lab Testing Portal
How TestDirectly Supports LIS System and Lab RCM Workflow
TestDirectly is a web-based direct-to-consumer lab testing portal that increases patient testing accessibility and opens important new revenue streams for laboratories and collection facilities.
The TestDirectly portal easily integrates with all laboratory information systems (LIS systems, medical LIS) and all lab revenue cycle management/laboratory billing solutions to replace paper requisitions, manual labor, and data entry errors with a streamlined and digital lab workflow that supports the complete lifecycle of a specimen.
Learn More: Transforming Patient Care: The Power of Laboratory Information Systems (LIS Systems) in Healthcare
TestDirectly supporting capabilities include patient self-registration, appointment scheduling, specimen collection (drive-through, walk-ups, concierge, employer/organizational testing, at-home testing), laboratory processing, delivery of consumer lab reports, and laboratory billing operations. Once finalized, the consumer lab reports are automatically delivered from the lab information system to the direct-to-consumer lab testing portal, and patients are then notified (via email or SMS text) when their diagnostic test results are ready to be viewed.
LigoLab’s All-in-One Medical LIS, Lab RCM, and Direct-to-Consumer Lab Testing Platform
TestDirectly (TestDirectly.com) is the latest addition to the LigoLab medical LIS & lab RCM Informatics Platform.
The LigoLab platform is a comprehensive pathology lab software that features highly customizable modules for anatomic pathology (anatomic pathology LIS), clinical laboratory (medical LIS), molecular diagnostics (molecular LIS), and lab revenue cycle management (lab RCM).
All the modules are connected via one united LIS software infrastructure that eliminates data silos and inconsistent data and brings standardization and simplicity to what would otherwise be complex lab workflow management processes.
With this fully integrated pathology lab software platform clinical laboratories and pathology groups have lab LIS and lab billing automation (including real-time verification and scrubbing components). This means they can confidently begin the lab billing/RCM cycle at the order entry level thereby increasing clean claim submissions and decreasing denials, all while improving efficiency, revenue generation, and profitability.
Learn About LigoLab’s New Tiered Pricing for its LIS Medical and Laboratory Billing Solutions
To bring its innovative LIS medical and laboratory billing solutions to clinical labs and pathology groups of all sizes and complexities, LigoLab recently updated its platform pricing and now offers tiered pricing.
The new pricing tiers address industry frustrations with one-size-fits-all pathology software solutions. LigoLab accomplishes this by providing LIS software and laboratory billing solutions tailored to meet specific needs and growth stages for each laboratory it encounters.
The tiered pricing for its LIS system and laboratory billing system applications allows labs to choose a level of complexity and functionality that matches their current operations, with the flexibility to scale up as their needs evolve.
This approach aims to catalyze lab process modernization and increased scalability, offering a clear path for future growth without additional major lab pathology software changes.
LigoLab White Papers - Browse and Download
If you’d like to read more about LigoLab and its pathology software offerings, we invite you to browse and download several of our White Papers.
Linked below are two White Papers that should interest you and your colleagues.
White Paper: Comparing LigoLab Informatics Platform with Legacy Laboratory Information System Software
White Paper: Maximizing Your Lab’s Profitability: The Case for In-House Lab Billing
To learn more about LigoLab’s LIS laboratory information system, laboratory billing, and TestDirectly direct-to-consumer lab testing solutions, contact a LigoLab product specialist.
