Blog
TestDirectly Drive-Through and Collection Facility Workflow Support (Video and Transcript)
January 3, 2025
The TestDirectly Direct-to-Consumer Lab Testing Portal is the newest enhancement to the LigoLab Informatics Platform, an all-in-one laboratory information system software that unites LIS system functions with fully integrated laboratory billing solutions (lab revenue cycle management, lab RCM).
The TestDirectly portal eliminates manual order entry and follow-up inefficiencies, enabling a seamless digital workflow for specimen collection, testing, and reporting. The application significantly boosts productivity for lab outreach operations, enhancing the patient experience in direct-to-consumer lab testing while representing a new revenue source for direct-to-consumer labs.
To learn more about TestDirectly and how it expertly supports all forms of direct-to-consumer lab testing, we invite you to watch our video summary (above) or read the video transcript (below).
TestDirectly Video Transcript:
TestDirectly is a highly configurable and robust platform for providing direct-to-consumer lab testing (diagnostic lab software). TestDirectly is a complete solution for patient self-registration and ordering, on-site laboratory workflow management, electronic delivery of orders to the lab, and the results portal for patients. While we can offer much more than just COVID-19 testing, the following demonstration will illustrate a basic experience for the user placing an order, and for the entity providing COVID-19 test collection and submission to the lab.
From the TestDirectly home page, a user can either enter their zip code, which would be configured to map to your testing sites (TestDirectly/facility), or we can create unique hyperlinks that your company can post online, or include in targeted emails that bring users to your testing site options.
The testing site option can be customized with your company logo, display information about the testing site, and show the next available appointment.
After selecting the testing site the user will be prompted to create a new account or log in with their existing account. If the user creates a new account, they are emailed an activation link and log in again after activation, which brings them to the next step. In this example, because there is only one test offered at the site, the system automatically places the test into the cart. We can list specific information about the test and provide more detailed test info as necessary.
Also on this page information about the testing event and site and the entity responsible for managing the testing can be displayed. As the user continues with the TestDirectly ordering process, they are presented with ask-on-order-entry questions which can be required.
You can capture information about the order such as symptoms, previous contact, the testing history, or collect information, which will be stored on the patient profile, such as race, ethnicity, etc. If the user places a second order in the future, the profile information will already be displayed.
After completing the required questions, the user is now prompted to schedule their test. TestDirectly offers multiple ways to configure the scheduling for your testing sites. You can set specific days that the testing site is open or closed, and on open days you can set time intervals of appointments and apply a maximum number of patients that can be scheduled per time interval. If the time interval is scheduled by the maximum number of patients, the time offering will disappear from the scheduling selection automatically.
After scheduling, the user is prompted for payment options. You can apply different choices of payment options for the user, such as self-pay, insurance, or uninsured.
The self-pay option utilizes a Stripe account, which does not store any information on the website. The customer can be charged after placing the order or after testing is complete.
Selecting insurance allows the user to enter their information manually. The system can also capture and upload attachments such as insurance cards and IDs, which will be shown later in the demo. TestDirectly can require users to accept specific terms and conditions before completing their order.
Now that all of the required information is complete, the user can click “Place Order”, which will take them to the order requisition queue.
A unique barcode for the order is placed on the requisition, and you're able to map customized patient instructions for testing. The user can cancel, email, or print the requisition from this screen.
TestDirectly can work with you in the laboratory to fully customize a requisition that maps all of the pertinent information needed to process the lab specimen.
TestDirectly will automatically email the user a test order confirmation, which will include a barcode to use at the testing site for check-in, testing location, address, scheduled time, and patient instructions.
At any point after ordering, the user can log into the TestDirectly website, go to the results page (TestDirectly results time), and see their scheduled appointment. From this view. They could also cancel the appointment if necessary.
Now let's explore the testing provider experience of managing specimen collection sites utilizing the TestDirectly direct-to-consumer lab testing platform.
Personnel responsible for managing testing sites will log in to a provider website with unique credentials. This allows them to access the testing site page. The testing personnel who are allowed to check in patients view a scheduled list and release orders electronically to the lab.
A typical check-in process begins with scanning the user's unique order ID barcode from their mobile device or printed requisition. If your company provides pre-barcoded specimen collection containers, the system will join the order ID with the specimen automatically, so that upon receiving, the laboratory can scan the specimen collection container and process the sample. Otherwise, the system can print barcoded labels to identify patient and sample labels during the check-in process, which can be affixed to the specimen collection containers.
During the check-in process, TestDirectly can capture ID, insurance card, or other identification for selected payment types. These will be automatically transmitted with the order requisition that is submitted to the laboratory. This will provide order entry staff with a way to check that the appropriate information is submitted with the laboratory billing claim.
The testing provider sends the orders electronically to the lab, and once they have been received and processed, a patient can be notified via email to log in and check their results via customized consumer lab reports (www.testdirectly/patient/report).
After logging in the patient clicks on the “Results” tab and can view the report. Testing site personnel can also create orders on the fly for any walk-up patients arriving at the testing locations. This might be necessary if an unscheduled patient does not have an email address for prior signup and registration.
The onsite testing personnel can enter their information, click save, and check-in. This will create an order ID and an access key for the user.
After that, they can go to the TestDirectly homepage and enter the order ID access key and date of birth to access their results without signing up for a TestDirectly account.
The TestDirectly direct-to-consumer lab testing portal was built on the foundation of providing multiple configurations to satisfy the needs of your company's outreach diagnostic testing. This is just one example of how the platform can provide an all-in-one and unified experience, which supports the user and testing provider in an all-in-one pathology management software solution.
Learn More: Highlighting the Versatility of the TestDirectly Direct-to-Consumer Lab Testing Portal
On-Demand Webinar: Expanding Lab Services and Driving Revenue Growth
Is your laboratory looking to increase brand visibility and generate new revenue streams by expanding its testing capabilities?
Are you interested in exploring direct-to-consumer lab testing and understanding its potential impact on your lab operations?
If so, join us for an insightful on-demand webinar featuring Jenny Bull, COO of Avero Diagnostics, and Adam Carlin, Product Manager at TestDirectly.
In this session, Adam demonstrates various direct-to-consumer lab testing workflows designed to support diagnostic testing and enhance patient outreach. Jenny provides valuable insights from the customer perspective and discusses key trends shaping the industry.
On-Demand Webinar: Learn How to Expand Your Lab’s Services and Add Revenue with Direct-to-Consumer Lab Testing
