Why Medical Labs Should Consider Deeper Alignment with Their LIS System Partner

Selecting the best laboratory information system (LIS) is a critical decision, no matter the medical lab. While many LIS software vendors operate on traditional pricing models for pathology LIS systems - charging per user, per feature, per module, or nickel and diming for every customization - LigoLab takes a different approach. By aligning its LIS lab pricing model with diagnostic testing volume or percentage of net collections, LigoLab ensures that its success is directly tied to the growth and efficiency of the labs it serves.

Beyond driving efficiency and market differentiation, the highest purpose of LigoLab’s LIS is to eliminate the artificial ceilings on growth that labs face with clunky, outdated laboratory information systems. These legacy solutions often rely on manual steps and cumbersome workarounds, creating data silos and stifling scalability and innovation. LigoLab’s modern, streamlined design removes these barriers, empowering labs to expand without the constraints of inefficient processes, ultimately fostering the limitless potential for progress and success.

A True Growth Partnership

Unlike conventional laboratory information system companies, which prioritize increasing user-based fees, an aligned pricing model fosters a mutually beneficial and long-term relationship between the LIS system software provider and the lab. Unfortunately, traditional pricing models misalign incentives for legacy vendors, discouraging maximum automation since it doesn’t boost seat sales. Ultimately, they leave laboratories burdened with an extra 20-to-30 percent in labor costs.

“We don’t penalize our customers for growth - we empower them to scale,” says Suren Avunjian, CEO of LigoLab. “The more they grow, the more we support them. Our interests align with our lab partners, which means we’re motivated and eager to help them succeed.”

When an LIS system vendor benefits from lab expansion, it naturally focuses on efficiency, maximum automation, scalability, and proactive service rather than nickel-and-diming clients for support and system modifications.

Learn More: The Best Laboratory Information System Companies and the Advantages They Offer to Their Laboratory Clients

Eliminating Hidden Costs & Bottlenecks

One of the major drawbacks of the traditional medical LIS pricing model is the presence of hidden costs - expensive fees for adding new users, configurations, or modules, or updating workflows. These restrictions stifle innovation and make it harder for labs to adapt to new challenges.

To maximize revenue, legacy LIS software vendors often sunset existing systems, forcing customers to upgrade to newer LIS versions with significantly higher fees. This practice places additional financial strain on laboratories already grappling with operational challenges, effectively extracting as much value as possible from their customers.

“Many labs don’t realize how much they’ll end up paying in hidden fees until they’re locked into a contract,” says Avunjian. “We remove those barriers by offering an all-inclusive LIS model where labs can focus on efficiency and growth rather than worrying about hidden costs.”

With an aligned strategic partnership approach backed by advanced laboratory information system functions that support automation and the latest technologies, labs can scale their operations much faster than they’d be able to with legacy LIS systems - those backed by traditional LIS software vendors more interested in getting a contract signed than in starting a long-term and mutually beneficial relationship with customers. 

“The efficiencies we gained from partnering with LigoLab enabled us to grow quickly,” says Joe Guido, an Anatomic Pathology Consultant and former Director of IT for a large pathology group. “If you can think of a new process to overcome a problem, track quality, or improve client relationships, it can all be done within LigoLab’s LIS system software.”

"Our vision is to empower laboratories with all the tools and systems they need to succeed,” says Avunjian. 

Learn More: Comparing LigoLab Informatics Platform with Legacy Laboratory Information System Software

Supporting Lab Expansion & Competitiveness

As medical laboratories grow, they face increasing challenges - higher test volumes, complex integrations, and the need for faster turnaround times to satisfy already established relationships and add more clients. Laboratory information system vendors that charge per user or modification create friction, slowing down necessary advancements to maintain a growth trajectory.

“What truly sets a lab apart isn’t its equipment or certifications - most labs operate with similar setups,” says Avunjian. “One of the key differentiators is the LIS software. If a customer requests a custom report template with specific formatting or any personalization, their LIS management team has the autonomy to make these changes within minutes. Meanwhile, a competitor using a rigid LIS system might have to wait months and spend thousands to achieve the same result.”

Labs that are appropriately aligned with their LIS partner gain the competitive advantage to win in their markets by having pathology lab reporting software that maximizes efficiency and quickly evolves with them rather than one that limits their ability to scale.

“Before our first LigoLab implementation, we were at the mercy of legacy LIS systems that were extremely limiting and rigid,” says Kristen Conley, Chief Information Officer at Eastern Connecticut Pathology Consultants. “Because of this, our growth potential was restricted. But with LigoLab, our growth potential is almost limitless.” 

On-Demand Webinar: Leverage LIS System Rules, Automation, and Data Analytics to Increase Efficiency and Cut Costs

A Model Built for Long-Term Success

The long-term value of LIS laboratory information system software shouldn’t be measured solely by its upfront cost but by its total cost of ownership (TCO). Many labs make the mistake of focusing on the pricing of the medical LIS, and miss the opportunity and efficiency cost, only later realizing they’re paying exorbitant fees to add seats and capabilities and get the needed LIS software support.

“When our customers grow, we grow with them,” says Avunjian. “We don’t see support calls as an annoyance - we see them as an opportunity to help our customers optimize their LIS system processes and overall laboratory workflow management. That’s the kind of partnership we believe in.”

Unlike laboratory information system companies that discourage automation to protect their per-user revenue model, LigoLab embraces it - helping labs optimize workflows, reduce manual tasks, and increase overall profitability.

Learn More: Automation in Pathology Lab Management Using Advanced LIS System Software

The Bottom Line: Why Alignment Works

The aligned lab information system pricing model transforms the LIS software vendor into a strategic partner. Instead of imposing financial barriers on growth, it encourages efficiency, automation, and scalability.

“Upgrading to a modern LIS system isn’t just about the technology - it’s about gaining a true partnership with your LIS lab provider,” says Avunjian. “From implementation and training to tech support and community collaboration, we’re committed to providing comprehensive support. In our view, every interaction with a lab partner is an investment in their success - and ultimately, in our own.”

Labs that choose an aligned LIS system partner gain:

• Laboratory information system software that evolves with their needs
• No hidden fees for automation, updates, modules, or user expansion
• An LIS company invested in their long-term success
• Faster turnaround times and improved competitiveness
• A superior and customer-centric experience

In an industry where efficiency and scalability determine success, a lab’s LIS software solution should be an enabler of growth - not a financial or operational burden. With LigoLab’s aligned pricing model, independent clinical labs and pathology groups can confidently expand, knowing their LIS system partner is just as committed to their success as they are.

LigoLab Informatics Platform: Engineered for Maximum LIS System Value

The LigoLab Informatics Platform is an all-in-one medical LIS and lab billing solution designed with a flexible, tiered pricing structure that accommodates laboratories of all types, sizes, and complexities. 

Recognizing that every lab has unique workflows, requirements, and growth strategies, LigoLab moves beyond a one-size-fits-all approach to ensure each laboratory receives tailored solutions that maximize efficiency, scalability, and long-term value.

Choosing the Right LigoLab Tier for Your Laboratory

Essential Tier: Streamlined & Scalable for Small Labs

The Essential Tier is designed for small pathology, molecular, and reference laboratories, providing all the fundamental tools needed for efficient daily operations. This tier is a cost-effective foundation for labs looking to establish a solid LIS system framework while maintaining the flexibility to scale as they grow. It’s ideal for those seeking a straightforward and reliable LIS system that compares favorably with other entry-level pathology lab software solutions.

Professional Tier: Advanced Features for Growing Labs

The Professional Tier is tailored for laboratories that require a more robust lab information system with enhanced workflow automation and integration capabilities. This tier supports labs that need advanced tools to streamline operations, optimize workflows, and gain better operational intelligence. It’s the perfect choice for labs looking for a LIS system that competes with the most powerful systems in the industry while maintaining ease of use and efficiency.

Advanced Tier: Maximum Efficiency for High-Volume Labs

The Advanced Tier is where LigoLab sets itself apart from other laboratory information system vendors. Built for high-volume laboratories, this tier delivers top-tier automation, efficiency, and data-driven decision-making tools. It’s ideal for labs that need a fully optimized LIS system to handle complex workflows, large testing volumes, and seamless scalability without bottlenecks.

Enterprise Tier: Comprehensive LIS System Solution for Multi-Site Operations

The Enterprise Tier includes everything from the Advanced Tier plus enterprise-wide capabilities for large-scale, multi-site laboratories. This tier provides total integration across multiple departments or locations, offering unmatched scalability, customization, and system-wide automation. It’s the ultimate solution for labs that require seamless connectivity, enterprise-level control, and the highest level of LIS system performance.

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